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FAQ

Frequently asked questions

Arrival and Departure

The pool and hot tub are open from 8 a.m. to 9 p.m. every day.

At the end of your stay, you must check out of your room by 11:00 a.m. at the latest. However, you may remain on the premises and enjoy the facilities until 1:00 p.m.

Yes. Any request for a late checkout must be submitted on the morning of your checkout and approved by a staff member; an additional fee ($) applies. Approval is subject to occupancy and the property’s availability.

Policies

No. It is not possible to make a reservation without a credit card.

Your credit card number is required to guarantee the reservation and provide a security deposit. On the morning of your arrival at the hotel, a preauthorization of $150 will be charged to your credit card. If your credit card is declined, the hotel reserves the right to cancel the reservation.

A valid credit card in the name of the person listed on the reservation must be presented in person at check-in.

Yes. Any request for a late checkout must be submitted on the morning of your checkout and approved by a staff member; an additional fee ($) applies. Approval is subject to occupancy and the property’s availability.

Yes, during the check-in process, you will be asked to present a valid driver’s license or passport. You must present this form of identification; otherwise, we will not be able to rent you the room.

Cancellation or Change

Any individual reservation guaranteed by credit card must be modified or canceled by 4:00 p.m. on the day before arrival; otherwise, the total amount for the first night of the stay (including applicable taxes) will be charged, and the remainder of the stay will be automatically canceled.

This policy does not apply to prepaid, non-refundable reservations or to certain packages. Please refer to the specific terms and restrictions for your package.

If you are eligible for a group rate, a corporate rate, or a room block; if you are attending a conference; or if you have a special rate agreement, please refer to your contract for your cancellation policy.

Any changes to the check-in date, check-out date, or room type must be subject to availability at the time the change request is made. Rates may vary depending on the requested changes, and additional fees may apply.

Any non-guaranteed** reservation will be canceled at 4:00 p.m. on the day of your arrival. If you cancel your reservation, be sure to keep your cancellation number.

**Reservation not guaranteed: Invalid credit card or declined authorization (amount charged on the morning of your arrival) covering the entire stay.

Pets

Pets are not allowed at the hotel; however, guide dogs and service dogs are the only pets accepted at our hotel. Appropriate documentation must be presented at the hotel front desk to allow them entry.

Emotional support animals that have not received training are not recognized by the courts and, therefore, are not allowed in the hotel.

  • The guest must be able to provide proof of the dog’s training or certification.
  • The dog must wear a visible identification tag.
  • Only one pet is allowed per room
  • The pet must be well-trained and under the owner’s control.
  • The pet must be kept on a leash whenever it leaves the room.
  • The pet may not be left alone in the room or anywhere else on the property.
  • Guests are responsible for picking up their pet’s waste and feces throughout the property and in the surrounding areas.
  • Any disturbance caused by barking or other nuisances must be immediately addressed so as not to disturb other guests.

The guest is liable for any property damage and/or physical injury caused by their pet. The Hotel reserves the right to charge the guest for any damage caused by their pet on the premises. The guest assumes full financial and moral responsibility in the event that another guest or an employee is injured by their pet during an incident occurring on the premises or on the property. The guest agrees to indemnify and hold harmless the Hotel, its owners, and its management for any damage caused by their pet. Failure to comply with these regulations may result in additional charges or removal from the premises without a refund, at the Hotel’s discretion.

Rooms

Yes, the hotel offers two types of connecting rooms: standard rooms and rooms in the Espace Océan. Requests for connecting rooms must be made at the time of booking so that availability can be confirmed.

Yes, the hotel offers three rooms that are fully accessible to guests with limited mobility and have been certified by Kéroul.

• After the first night: Restocking upon request.
• After the second night: Refreshment service, including making the bed, replacing towels, emptying trash cans, and restocking coffee upon request.
• After the 7th night: Deep cleaning, which includes a complete housekeeping service with a change of sheets; to be scheduled with the front desk.

Access to Facilities

Yes. Access to our facilities is limited to guests staying with us.

Outdoor parking is available free of charge to hotel guests.

You have access to wired or wireless Internet in all rooms and wireless Internet in all common areas

Yes, there are two charging stations available in the hotel parking lot.

Did you forget or lose an item during your last stay at our hotel?
Please contact us at info@info@hotelplante.com. Please note that we hold onto lost items for up to 3 months.

Swimming Pool and Hot Tub

The pool and hot tub are open from 8 a.m. to 9 p.m. every day.

Children 12 and under must be accompanied by an adult in the pool. Children under 16 are not allowed in the hot tub.

Yes. The pool is heated to between 84° and 86°F.

Yes, but for convenience and because the pool gets very crowded, we ask that you limit yourself to one towel per person.

No. Wearing a swim cap is not required.

No. There are no floats or toys in the pool.

Yes. You may bring floats to the pool. As for games, balls and toys that may disturb other guests are not allowed. Prior approval from management is required.

Children must wear swim diapers at the pool.

Lodging

Rooms and Suites

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